Thanks for shopping at www.pashtush.in
If you are not entirely satisfied with your purchase, we're here to help.
Please read our returns and refunds policy
- You have 7 calendar days to return an item from the date the order is delivered.
- If you intend to return a product, kindly inform us by email at email@example.com.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. The All tags and labels should be intact.
- Your item needs to have the receipt or proof of purchase i.e invoice, or delivery note.
Pashtush reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.
Shipping in case of return
You will be responsible for shipping the return package to the given address. Return shipping costs incurred by you are non- refundable. Kindly mention clearly the Pashtush order id and your name on the return package to make it easier for us to identify. You can also send in the the tracking details of your return package to firstname.lastname@example.org
Return Shipping Address (for courier correspondence only):
1034, Golden Temple Road
Pincode – 143001
Once your return is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item this process can take upto 7 working days from receiving your return.
For Prepaid Orders
If your return is approved, we will initiate a refund to your credit card (or original method of electronic payment) for the pre-paid orders only. The refund amount shall appear in your bank statement within 10-15 days, depending on your bank or card issuer's policies. Please note that a return charge of Rs. 290 shall be deducted from the invoice amount as shipment processing in case a pre-paid order is returned without acceptance from the customer.
For orders that were placed using Cash on Delivery Method
If your return is approved, we will initiate a refund in the form of coupon code or store credit which shall be valid for upto 1 year from the date of issue. For security reasons you are requested not to disclose any bank information to any representative over phone, message or email.
Treatment of Discounts
Any discount availed with the use of Coupon Code while placing the order shall be deducted from the refund amount in totality. This deduction of discount (offered at the time of sale) from the refund amount shall be full and not proportional to the quantity or value of the return.
We only replace the items if they manufacturing defect or are damaged at the time of delivery. If you need to exchange it for the same item or you're unsatisfied with the quality of product, please send us an email at email@example.com and mail your item to us. We can offer exchange only for the above instances.
In case you wish to cancel the order, you can drop an e-mail at firstname.lastname@example.org with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.
If you have any further questions on how to return, or exchange your item to us, contact us at: